Returns Policy

Returns Policy main image Returns Policy image

Returns Policy

WHAT can be returned?
Items may be returned if it is damaged or not as described.

A full refund, including shipping, will be available in the instance of any major faults or defects to a product you have recieved.


Goods not returnable: Any goods specially made, including items cut to length. Any goods made, or purchased to a firm and irrevocable order or any goods altered or damaged by the Purchaser cannot be returned under any conditions.


WHEN do items need to be returned by?
Goods must be returned within 14 days of issuance of the Company's written consent.

WHERE do items need to be returned to?
Items must be returned to company shipping address. 
Please Contact 0402776054 to arrange these details.


HOW do customers return items?
Returned Goods must be clearly marked with the Return Authorisation reference provided by the Company.

SHIPPING for returns?
Original shipping costs are not refundable. The customer is reposnsible for packaging and shipping of returned goods. Goods returned in a damaged condition are not refundable.

CREDIT for returns?
Credits for returned goods (net of cancellation fees) shall be made by direct deposit or crediting the credit card used for the original purchase.

Instore return option?
Instore returns are available by appointment only!

Packing materials?

Item must be in original packaging and not marked or used in any way.